FAQs

Tri-Lakes Sanitation

Have a question about our services? We have the answer. Check out these FAQs and give us a call today for more information!

  • How far in advance should I book portable toilets?

    It's recommended to book your portable toilet rentals at least two to four weeks in advance for regular events and two to three months ahead for large events or during peak season (summer months and holidays). For construction sites, booking one to two weeks before the project start date is typically sufficient.

  • How many portable toilets do I need for my event?

    According to Challenger Site Services, for events lasting up to four hours, a common recommendation is one portable toilet for every 50 people.


    Other guidelines are as follows:

    -one unit per 100 people for an eight-hour workday with no food/drinks

    -one unit per 75 people for an eight-hour event with food/drinks

    -For construction sites: one unit per 10 workers for a 40-hour workweek


    For events serving alcohol, increase the number of units by 15-20%. If you need reliable portable toilet rentals, call Tri-Lakes Sanitation today!

  • What types of portable toilets are available?

    Most rental companies offer:

    -Standard portable toilets

    -Deluxe/VIP units with premium features

    -ADA-compliant accessible units

    -Portable handwashing stations

    -Portable shower units

    -Restroom trailers with multiple stalls and luxury amenities


    If you need portable toilet rentals from a company you can count on, contact us today!

  • How much does it cost to rent a portable toilet?

    Pricing for our portable toilet rentals typically ranges from:

    -Standard units: $75-$150 per day or $150-$300 per week

    -Deluxe units: $150-$300 per day

    -ADA-accessible units: $150-$250 per day

    -Restroom trailers: $500-$2,500+ per day depending on size and amenities

    Long-term rentals (construction sites, monthly rentals) often receive discounted rates. 

  • What's included in the rental price?

    Most rental prices include:

    -Delivery and pickup

    -Basic supplies (toilet paper, hand sanitizer)

    -Regular servicing (for multi-day rentals)

    -Waste disposal


    Additional fees may apply for:

    -Rush delivery

    -Special placement requirements

    -Extra servicing

    -Cancellation fees

    -Damage to units


    If you need portable toilet rentals for your next event or construction project, contact us today!

  • How often are portable toilets serviced?

    For events lasting multiple days, standard servicing schedules for our portable toilet rentals are:

    -one to two times per week for construction sites

    -Daily for high-traffic events

    -Custom servicing schedules available upon request

    Each service includes waste removal, restocking supplies, and sanitizing the unit.

  • What amenities come with standard portable toilets?

    Standard units of our portable toilet rentals typically include:

    -Toilet paper

    -Hand sanitizer

    -Ventilation system

    -Door with occupancy indicator

    -Non-slip floor


    Premium units may add features like:

    -Handwashing sink with running water

    -Mirror

    -Interior lighting

    -Coat hook

    -Larger interior space

    -Air freshener

  • Where can portable toilets be placed?

    Portable toilet rentals require:

    -Flat, level ground

    -Accessibility for delivery truck (typically 30+ feet of clearance)

    -Accessibility for service trucks (weekly maintenance)

    -Compliance with local regulations regarding distance from food preparation areas

    -Sufficient space around units for user access


    Many rental companies can accommodate challenging locations with special equipment.

  • Are portable toilets ADA-compliant?

    Specialized ADA-compliant units are available that meet all accessibility requirements:

    -Wider doors and interior space for wheelchair access

    -Grab bars

    -Lower seat height

    -Compliant with all ADA regulations


    For public events, the ADA typically requires at least 5% of toilets to be accessible units. For portable toilet rentals that meet these requirements, contact us today!

  • What happens in case of damage or vandalism?

    Most rental agreements for portable toilet rentals include policies for:

    -Normal wear and tear (covered by rental company)

    -Damage beyond normal use (customer responsibility)

    -Vandalism (usually customer responsibility)

    -Tipping over (varies by company and circumstances)


    It's recommended to discuss insurance options and liability details when booking your units.

Rental Process

  • How do I order a portable toilet or dumpster?

    You can place an order by phone, through our website, or by visiting our office. We'll need information about your location, service dates, and specific needs.

  • How far should I book?

    For standard service, we recommend 2-3 business days. For special events or peak season (May-September), 2-4 weeks advance booking is advised. Emergency same-day service is available when units are in stock.

  • What information do I need to provide when ordering?

    Delivery address, preferred placement location, rental duration, contact information, and any special requirements (ADA accessibility, specific delivery time, etc.).

  • Is there a delivery fee?

    Delivery and pickup fees are included in our standard rental rates for locations within our core service area. Additional fees may apply for remote locations or difficult access situations.

  • Do I need to be present for delivery or pickup?

    No, as long as we have clear instructions for placement and access to the location. However, being present can ensure optimal placement.

Payment Information

  • What payment methods do you accept?

    We accept all major credit cards, checks, and cash. For business accounts, we offer invoices with approved credit.

  • When is payment required?

    For first-time customers and residential rentals, payment is required at the time of order. Established business accounts may qualify for net 30 terms.

  • Are there any deposits required?

    No deposits are required for standard rentals. Special events with premium units may require a 50% deposit at booking.

  • What if I need to extend my rental?

    Contact our office before your scheduled pickup date to extend your rental. Additional days are prorated based on our extended rental rates.

  • Do you offer refunds if I finish early?

    Partial refunds may be available for rentals returned early, provided we receive at least 48 hours notice before the new pickup date.

Delivery and Pickup Details

  • What are your delivery hours?

    Standard deliveries occur Monday through Friday, 7:00 AM to 5:00 PM. Weekend delivery is available for an additional fee.

  • Can you place the unit in a specific location?

    Yes, we'll place the unit wherever you specify, provided the location is accessible to our delivery vehicle and meets safety requirements.

  • What type of access is needed for delivery?

    For portable toilets, we need a clear path at least 3' wide. For dumpsters, we require a clear path 10-12' wide with 15' overhead clearance.

  • What surface is required for placement?

    Units should be placed on relatively level, stable ground. Dumpsters may require wood blocking on soft surfaces or asphalt to prevent damage.

  • How do I schedule a pickup?

    Pickups are automatically scheduled based on your rental period. If you need an earlier pickup, please contact our office with at least 24 hours notice.

Maintenance and Cleaning Procedures

  • How often are portable toilets serviced?

    Standard service occurs weekly and includes waste removal, cleaning, and restocking supplies. More frequent service is available for high-use situations.

  • What does standard service include?

    Each service includes waste tank emptying, thorough cleaning of all surfaces, deodorizer application, and restocking of toilet paper and hand sanitizer.

  • What if the unit needs service between scheduled visits?

    Contact our office immediately for emergency service. We'll dispatch a technician as soon as possible.

  • How are waste materials handled?

    All waste is transported to licensed treatment facilities in compliance with environmental regulations. Our vacuum trucks and equipment are specifically designed for sanitary waste handling.

  • Do you clean dumpsters?

    Dumpsters are not typically cleaned between rentals, but we ensure they are in good working condition. Cleaning services are available for an additional fee.

  • What happens in extreme weather?

    Our units are designed to withstand normal weather conditions. In cases of extreme weather (high winds, flooding), we may recommend securing or relocating units for safety.