FAQs

Tri-Lakes Sanitation

Have a question about our services? We have the answer. Check out these FAQs and give us a call today for more information!

  • How far in advance should I book portable toilets?

    For standard events, we advise booking portable toilets 2-4 weeks ahead. Larger events or those during peak seasons (summer and holidays) require 2-3 months' notice. Construction sites typically need 1-2 weeks' advance booking before the project begins.

  • How many portable toilets do I need for my event?

    The number of portable toilets needed depends on the event type and duration. For a 4-hour event, plan for 1 unit per 50 attendees. An 8-hour workday without food or drinks requires 1 unit per 100 people, while an 8-hour event with refreshments needs 1 unit per 75 people. Construction sites should have 1 unit for every 10 workers during a 40-hour week. If alcohol is served, increase the number of units by 15-20%.

  • What types of portable toilets are available?

    We offer a range of portable sanitation solutions. These include standard portable toilets, premium deluxe or VIP units, ADA-compliant accessible units, portable handwashing stations, portable shower units, and restroom trailers featuring multiple stalls and upscale amenities.

  • How much does it cost to rent a portable toilet?

    Rental costs vary based on the unit type and duration. Standard units typically range from $75-$150 per day or $150-$300 weekly. Deluxe units are priced between $150-$300 daily, while ADA-accessible units cost $150-$250 per day. Restroom trailers start at $500 and can exceed $2,500 daily, depending on size and features. Extended rentals, such as for construction sites or monthly use, often qualify for reduced rates.

  • What's included in the rental price?

    Our rental prices generally cover delivery, pickup, basic supplies (toilet paper and hand sanitizer), regular servicing for multi-day rentals, and waste disposal. Additional fees may apply for expedited delivery, special placement requirements, extra servicing, cancellations, or damage to units.

  • How often are portable toilets serviced?

    For multi-day events, we provide regular servicing. Construction sites typically receive service 1-2 times per week, while high-traffic events may require daily servicing. We also offer customized servicing schedules upon request. Each service includes waste removal, supply replenishment, and unit sanitation.

  • What amenities come with standard portable toilets?

    Our standard units are equipped with toilet paper, hand sanitizer, a ventilation system, a door with an occupancy indicator, and a non-slip floor. Premium units may feature additional amenities such as a handwashing sink with running water, a mirror, interior lighting, a coat hook, expanded interior space, and an air freshener.

  • Where can portable toilets be placed?

    Portable toilets require a flat, level surface for placement. The location should be accessible to delivery trucks, which typically need 30+ feet of clearance. It must also allow access for service trucks for weekly maintenance. Placement should comply with local regulations regarding distance from food preparation areas and provide sufficient space around units for user access. Our team can often accommodate challenging locations using specialized equipment.

  • Are portable toilets ADA-compliant?

    We offer ADA-compliant units that meet all accessibility requirements. These feature wider doors and interior spaces for wheelchair access, grab bars, lower seat heights, and full compliance with ADA regulations. For public events, the ADA typically mandates that at least 5% of provided toilets be accessible units.

  • What happens in case of damage or vandalism?

    Our rental agreements outline policies for various scenarios. Normal wear and tear is covered by our company. Damage beyond normal use is typically the customer's responsibility. Vandalism is usually the customer's responsibility as well. Policies regarding tipped-over units may vary depending on the circumstances. We recommend discussing insurance options and liability details when reserving your units.

Rental Process

  • How do I order a portable toilet or dumpster?

    You can place an order by phone, through our website, or by visiting our office. We'll need information about your location, service dates, and specific needs.

  • How far should I book?

    For standard service, we recommend 2-3 business days. For special events or peak season (May-September), 2-4 weeks advance booking is advised. Emergency same-day service is available when units are in stock.

  • What information do I need to provide when ordering?

    Delivery address, preferred placement location, rental duration, contact information, and any special requirements (ADA accessibility, specific delivery time, etc.).

  • Is there a delivery fee?

    Delivery and pickup fees are included in our standard rental rates for locations within our core service area. Additional fees may apply for remote locations or difficult access situations.

  • Do I need to be present for delivery or pickup?

    No, as long as we have clear instructions for placement and access to the location. However, being present can ensure optimal placement.

Payment Information

  • What payment methods do you accept?

    We accept all major credit cards, checks, and cash. For business accounts, we offer invoices with approved credit.

  • When is payment required?

    For first-time customers and residential rentals, payment is required at the time of order. Established business accounts may qualify for net 30 terms.

  • Are there any deposits required?

    No deposits are required for standard rentals. Special events with premium units may require a 50% deposit at booking.

  • What if I need to extend my rental?

    Contact our office before your scheduled pickup date to extend your rental. Additional days are prorated based on our extended rental rates.

  • Do you offer refunds if I finish early?

    Partial refunds may be available for rentals returned early, provided we receive at least 48 hours notice before the new pickup date.

Delivery and Pickup Details

  • What are your delivery hours?

    Standard deliveries occur Monday through Friday, 7:00 AM to 5:00 PM. Weekend delivery is available for an additional fee.

  • Can you place the unit in a specific location?

    Yes, we'll place the unit wherever you specify, provided the location is accessible to our delivery vehicle and meets safety requirements.

  • What type of access is needed for delivery?

    For portable toilets, we need a clear path at least 3' wide. For dumpsters, we require a clear path 10-12' wide with 15' overhead clearance.

  • What surface is required for placement?

    Units should be placed on relatively level, stable ground. Dumpsters may require wood blocking on soft surfaces or asphalt to prevent damage.

  • How do I schedule a pickup?

    Pickups are automatically scheduled based on your rental period. If you need an earlier pickup, please contact our office with at least 24 hours notice.

Maintenance and Cleaning Procedures

  • How often are portable toilets serviced?

    Standard service occurs weekly and includes waste removal, cleaning, and restocking supplies. More frequent service is available for high-use situations.

  • What does standard service include?

    Each service includes waste tank emptying, thorough cleaning of all surfaces, deodorizer application, and restocking of toilet paper and hand sanitizer.

  • What if the unit needs service between scheduled visits?

    Contact our office immediately for emergency service. We'll dispatch a technician as soon as possible.

  • How are waste materials handled?

    All waste is transported to licensed treatment facilities in compliance with environmental regulations. Our vacuum trucks and equipment are specifically designed for sanitary waste handling.

  • Do you clean dumpsters?

    Dumpsters are not typically cleaned between rentals, but we ensure they are in good working condition. Cleaning services are available for an additional fee.

  • What happens in extreme weather?

    Our units are designed to withstand normal weather conditions. In cases of extreme weather (high winds, flooding), we may recommend securing or relocating units for safety.